This position is responsible for assisting with the management of all functions and operations of membership engagement. The role will help to oversee the Member Experience at GABC as well as sell and sign individual, non-profit and corporate memberships. A proactive approach is necessary for identifying qualified leads, developing and executing marketing through traditional and social media platforms, and pipeline management. The role will ensure a high level of customer service and engagement are provided to members as well as assist with the development of improving strategies to enhance the organization. This position will also assist with the planning, and execution of membership events and initiatives as well as integrating the needs of various departments. There may be additional tasks or projects as assigned.
KEY RESPONSIBILITIES & ACTIVITIES:
§ Increases membership and retention rates sales
§ Coordinates renewals and lapsed member solicitations
§ Conducts member site visits
§ Provides assistance in recruiting, training and hiring of staff
§ Assists in volunteer management (also formal and informal recognition of volunteers)
§ Ensures reporting compliance on a monthly, bi-monthly, and quarterly basis (membership, committee, program income, etc)
§ Assists with Ambassador/docent tour reservation management, booking, scheduling and execution of tours
§ Ensures membership materials are up to date
§ Assists in meeting all financial objectives through budget adherence
§ Assists in developing selling strategies that will positively affect membership
§ Efficiently seek opportunities to fundraise with all individuals including presenting to C-Level and above executives
§ Keep up to date membership record management system
§ Assist with Special Projects as necessary
§ Ability to work nights and weekends as needed
§ 3-7 years sales experience especially in non-profit arena (knowledge of Austin’s African-American cultural experience and industry, including African American statistics and demographics, helpful but not required).
§ Knowledge of principles, practices and methodologies of advertising, public relations and sales techniques.
§ Ability to establish and maintain a working relationship with public and private organizations. Ability to recognize and respond to critical issues involving membership patterns, concerns and issues. Ability to develop a comprehensive strategy for membership.
§ 2 Year Degree in Communications, Tourism, Marketing is required, work experience may supplement subject matter focus
§ 4 Year Degree in Communications, Tourism, Marketing or equivalent of education and experience is preferred, work experience may supplement subject matter focus
§ 3 – 7 years sales experience
§ 3 – 7 years customer service experience
§ Ability to supervise the work of others
§ Excellent sales, customer service and interpersonal skills
§ Excellent written and verbal skills